This page contains answers to common questions along with some tips
and tricks that we have found useful and presented here as questions.
Note: In these answers we will follow a few shorthand conventions for describing user-interface
procedures. Key combinations will be presented like this: Ctrl+Alt+Delete, which means that you
should press and hold down the Control key, the Alt key, and the Delete key at the same time.
Menu selections will be presented like this: File->Open, which means that you should open the File
menu, and then make the Open selection.
- How do I install Web Accounts Plus?
- What if my computer will not run the Web Accounts Plus
installer after extracting the files from the WebAccountsPlus.exe
file?
- How do I uninstall Web Accounts Plus?
- Why doesn't Web Accounts Plus show up on the task bar when
minimized?
- How do I copy information from Web Accounts Plus to another
application?
- How do I stop the annoying splash screen from loading every
time?
- How do I fix the ActiveX error I get when trying to
load Web Accounts Plus?
- How do I report a problem with the software or submit a
suggestion?
If you only downloaded the Web Accounts Plus software and not the Windows
Installer, find the WebAccountPlus.exe file and double-click on it.
The installation files will be extracted and then
will run the installation wizard. (Note: If the Windows Installer is
not installed on the PC, the installation will not continue after the
files are extracted.)
If you also downloaded the Windows Installer, find the WindowsInstaller.exe file
and double-click on it. After a few moments the Web Accounts Plus installation
wizard will automatically load.
This is most likely caused by the fact that you do not have the new
Windows Installer loaded on your PC. This is a new application installer
from Microsoft. You can download this application from the Web
Accounts Plus download page. Once downloaded, double-click on the WindowsInstaller.exe
file to extract the installer files and run the Web Accounts Plus
installation.
If you decide that Web Accounts Plus is not for you and decide to uninstall
it, just use the Add/Remove Programs feature in Windows. This feature can be
found in the Control Panels folder. Select Web Accounts Plus and then click on
the Add/Remove button. The Web Accounts Plus installation wizard will load.
You will have two choices: Repair or Remove. Select Remove and click the OK
button.
We thought that hogging up a spot on the task bar when the application is
minimized was rude. To restore Web Accounts Plus, just double-click on
the Web Accounts Plus icon in the system tray. You can also restore the
application by right-clicking on the icon and then selecting an option from
the popup menu.
Web Accounts Plus utilizes Windows ability to drag and drop information.
What this means is that if you click on a piece of information in Web Accounts
Plus and drag it to another application, the information can be dropped into
the other application. There are three important things to remember when
trying to do this. The first is to continue to hold down the mouse button
while dragging the information from Web Accounts Plus. The second is to
release the mouse button when the information is over the desired location.
The last thing is that the international "no" symbol (the circle
with a diagonal line through it) means that the information cannot be dropped
at the current location.
We at The Merg's Freeware Co. know how annoying it is to see a splash
screen every time a program is loaded as it normally just slows down the
loading of the application. We've given the user the option of disabling it
once the application is loaded for the first time. To disable the splash
screen, select View->Splash Screen to remove the check mark. To
re-enable the splash screen, select View->Splash Screen.
When trying to run the software, some users receive the error:
This is caused from the "hyperlinkax.ocx" not being registered during
the installation process. The cause of this is currently being
determined. A fix that works for some users is to perform the
following steps:
- Go to a MS-DOS Prompt.
- Change to the directory that Web Accounts Plus was
installed into. Most likely "C:\Program
Files\Web Accounts Plus".
- Enter the following command:
regsvr32
hyperlinkax.ocx
- Try to run Web Accounts Plus again.
The are a couple of ways to submit a bug report or suggestion. From
inside the Web Accounts Plus application, select Help->About Web
Accounts Plus. Once the About window is open, click on the e-mail address
link. This will start an e-mail to us. Just enter your bug report or
suggestion and send it off to us.
The second way to submit a bug report or suggestion is to use our on-line
forms. Web Accounts Plus bug reports can be submitted by clicking here.
Suggestions about any aspect of the company, web site, and software can be
made by clicking here.