SiS Bugs

If you're experiencing a problem with SiS, please fill out and submit the following bug report form. You may also want to check out our list of known problems.

If what you want to tell us is really more of a suggestion or a request for enhancement, please use our suggestion form instead.

Bug Report Form

When you submit your bug report, it will be entered into our database. After an assessment, you will be notified if additional information is needed. Periodically we will post notices regarding bugs reported by our customers in the Known Problems section of this page, and tips or workarounds on the FAQ page.

Please be as specific as possible when describing the problem.

What version of the software are you using?
What operating system are you using?
Please enter a brief one-line description of the problem:

(example: "Cannot create new subject record")
If the problem is reproducible, please list the steps required to cause it,
leaving a blank line between steps:

(Example: "1. Create a new subject record. 2. Insert some text ...")

If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

(Note: it is much harder for us to fix non-reproducible bugs)
If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:
Please provide us with the following information in case we need to contact you:
```
Name:    
E-mail:   
```

We may need to contact you for more information, such as if we have trouble reproducing the problem you describe.

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Known Problems

The following is a list of some known problems with SiS; we are working to correct them for the next release.

The datafile will not work if all records are deleted or it is empty. This is prevented by the software not allowing the last record in the datafile to be deleted.
When adding a subject and clicking on the Index or using the next/previous subject buttons, the subject is added as the last record in the datafile, although it is still displayed correctly in the Index. This corrects itself as soon as the Subject Entry form is closed and reopened.
When adding a new subject and editing it without giving it a name and then selecting a subject from the Index, SiS will prompt for a name and then continue onto the selected subject without saving any edits to the new subject. This was corrected by giving the subject a name of “<No Name>”, saving the new subject, and then moving on to the newly selected subject.
There is no validation check to determine if a gang affiliation was entered or whether any drug types are selected when the subject is suspected of drug use.